Rollino is an online casino that has been around for a while, but still manages to attract a significant number of players every day. With its wide range of games, generous bonuses, and secure payment methods, Rollino seems like a solid option for those looking to try their luck at slots or table games.
Brand Overview
Rollino is owned and operated by SoftSwiss N.V., a company registered in the Netherlands Antilles rollino casino under the registration number 14272. The casino operates on licenses issued by two reputable regulatory bodies: Curacao eGaming Authority ( license no. 1668/JAZ) and MGA (license no. MR/016/OUS). While it’s reassuring to see that Rollino has obtained legitimate licenses, a closer look at its reputation reveals some concerns.
Online reviews about the casino have been mixed over the years. Some players praise its games selection and generous bonuses, while others complain about slow payouts and poor customer service. It seems like Rollino still needs to improve in this area if it wants to stay ahead of the competition. However, based on our experience with the brand, we can say that most issues are promptly addressed.
Registration Process
Signing up for a new account is an easy task at Rollino. We’ve created multiple accounts using different devices and email addresses, each one completed in under 2 minutes. The registration form requires basic information such as username, password, email address, name, date of birth, country, and currency.
You can also log in to your account through social media platforms like Facebook or Google+. Alternatively, you might be asked for some additional details upon making the first deposit. Don’t worry; we’ll discuss deposit options later on. After submitting all necessary information, a confirmation email will arrive shortly after verification is done by Rollino staff.
Account Features
Upon entering your account after registration, users are presented with an attractive layout that looks professional and modern at first glance but needs improvement in the navigation part to be user-friendly for all new customers and non-tech-savvy individuals alike. Upon browsing through various sections of this site like Home (main), Casino Games Library; Payments History & Settings we noticed one minor issue about how many sub-categories exist under both main menus which caused some lag during scrolling – however once these few small issues were resolved it quickly became evident there’s plenty room within such confines since several game developers support sites including but not limited to NetEnt Microgaming Yggdrasil.
One other thing worth mentioning here before we delve further down into bonuses etc., customer service agents may request documents proving identity (passport/driving license) and address for certain transactions, which can delay processing time up until 72 hours sometimes taking more depending how quickly respective authorities respond verifying said proof – unfortunately without proper verification Rollino cannot allow deposits.
Bonuses
Now let’s talk about the good stuff: bonuses. As with most online casinos, Rollino offers its new players a welcome bonus on their first deposit. Unfortunately, there isn’t any free spins for slots but you’ll get 100% match up to €200 plus an extra 20% from loyalty rewards based upon your status level (VIP).
This bonus comes without any wagering requirement so when we deposited our money right after registering we got instant access to play games with that amount instead of waiting days like many other casinos. Also keep in mind, though you’re getting a higher starting balance than if no deposit was made – all winnings count toward requirements needed for withdrawal.
Payments and Withdrawals
We tried using Visa Mastercard Maestro Neteller Skrill Paysafecard Entropay Bank Wire transfer among others; Rollino accepts several currencies like EUR USD NOK GBP CAD NZD etc. The limits vary depending on the chosen deposit method ranging from €10 minimum (Neteller) up to maximum of €5000 per transaction using credit/debit cards or e-wallets – bank transfers have no upper limit at all time though might require some identification.
Regarding withdrawals, they’re processed within 24-48 hours after request submission but sometimes may take more depending on banking specifics involved which causes lengthy delays. Don’t worry; this only affects payout speed not your ability to play games since deposits still happen instantly (except for those requiring verification as previously mentioned).
Game Categories
Games selection at Rollino can be roughly categorized into six categories including Slots Video Poker Jackpots Card Tables Table Games Live Casino Roulette Blackjack Baccarat Craps More. These sub-classes include almost all well-known titles across various genres developed by reputable providers such as:
1. Microgaming 2. NetEnt
3. Yggdrasil Gaming
4. Betsoft Gaming 5. NextGen Gaming 6. WMS (Williams Interactive) Among others – they also provide their proprietary software platform known worldwide since introducing many innovative features years ago now including tournaments with big cash prizes!
The slot machine section has over two thousand titles divided into several groups like Classic Slots, Video Slots, Progressive Jackpots etc., making it simple to browse through them using a filter tool located at the bottom right part of page.
Another aspect worth noting here is availability of various languages supported which helps attract international users and non-native English speakers since most sections including game names display corresponding translations during navigation throughout site. Some language options also exist on their mobile version discussed below however full list isn’t available yet due to current limitations mentioned ahead…
Software Providers
As you can expect, Rollino uses software developed by industry leaders like those listed earlier (Microgaming NetEnt Yggdrasil Gaming). It’s reassuring for players that most providers have been around long enough and possess solid reputations but it would be interesting if additional information on their involvement could’ve provided more transparency into operational specifics here too…
Mobile Version
Good news – Rollino does indeed offer a fully-optimized mobile version accessible directly through your phone or tablet browser where all necessary features from PC counterpart work flawlessly although they do occasionally glitch when switching between pages without refreshing current page sometimes requiring users log in again afterwards but generally seamless overall experience achieved thus far.
Security and License
Regarding security measures taken by Rollino, SSL encryption (128-bit) is used throughout website sessions which indicates their efforts toward protecting sensitive data stored. The site’s layout has changed recently adding two more HTTPS sub-domains for improved stability although these didn’t affect how we tested our account performance yet no doubt they’ll become essential once casino grows.
We must emphasize importance having legitimate licenses before dealing with such entities; Rollino proudly displays both Curacao eGaming Authority (license #1668/JAZ) and MGA B2C license (#MR/016/OUS), assuring that all operations run under a framework set by responsible regulatory bodies ensuring fair play standards enforced within platform itself.
Customer Support
Should you encounter any issues while navigating the Rollino experience, support staff is available via email at support@rollinodeluxe.com. It took us approximately 2 hours to receive a response after sending our query but other users have experienced faster replies under normal circumstances. Unfortunately there isn’t live chat option yet like some competitors offering real-time assistance although mobile app updates often bring improvements thus expect improved customer service soon enough.
User Experience
Overall, we found the user interface and overall experience of Rollino quite enjoyable with a modern design making navigation relatively easy – however minor glitches might occur sometimes requiring reload which isn’t always possible using default settings but there aren’t many other issues aside occasional freezing upon page switch without complete refresh before returning home.
From what can be gathered from various online reviews, it seems that most players experience difficulties when trying to withdraw their funds. Rollino indeed has faced complaints regarding this topic with some users claiming slow payouts or even denial of withdrawals without reason provided for the decision made. We tried simulating such scenarios using different methods but didn’t face any issues ourselves which could indicate ongoing improvements.
Performance
We tested Rollino’s performance by playing games over a period spanning several days, checking loading times, and evaluating general site responsiveness under various network conditions (WiFi 4G slow). While it performed quite smoothly during most tests even at slower speeds – except one instance where entire lobby loaded slowly then became unresponsive briefly lasting around ten seconds total downtime observed before reverting back normal speed.
However our actual results show no considerable lag in overall gaming session whether switching between slots card tables or engaging live casino action since the servers must’ve adapted quickly to provide fast performance.